Carrier Sales Representative (Broker)

Position Title:  Carrier Sales Representative (Broker)

Position Reports to:  Director of Logistics

Position Locations: Cedar Rapids, IA | Glenwood, IL | Columbus, OH | South St. Paul, MN | Indianapolis, IN

Position Summary:  Under general supervision, works directly with Customer Service Reps to cover all booked loads; solicits carriers (new and existing) to haul booked loads; and works with other departments as needed in order to provide complete service to customers.

Essential Functions:

• Serves as broker to load carriers to meet customer expectations; maintains flow of communication between drivers and Customer Service Reps; and works to resolve issues that come up during loads to ensure each load is delivered on-time and in the condition, it was intended to be.

• Processes loads from the time of entry into AS/400; updates all load postings through DAT, and other load posting web-sites as instructed.

• Monitors West Side rate charges and market shifts; and works with carriers to maintain profit levels.

• Works with Customer Service department in order to move excess loads.

• Maintains updated carrier information in computer system.

• Performs other related duties as requested.

Necessary Qualifications:  One-year experience in the area of Customer Service or related field required; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications:  Sitting, talking on the phone and entering data into the computer for extended periods of time required.

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