Position Title:  Dispatcher

Position Reports to:  Night/Weekend Supervisor

Position Summary:  Under general supervision, works closely with managers, customers, drivers and co-workers to coordinate and ensure load commitments are being fulfilled; provides an accurate flow of information between first shift, 2nd shift, and 3rd shift staff members; and works to maintain mutual respect and professionalism with co-workers and subordinates to sustain a positive team environment.

Essential Functions:

  • Works closely with managers, customers, drivers and co-workers to coordinate and ensure load commitments are being fulfilled; monitors load/driver movement and coordinates relays as necessary; determines driver capacity to carry out specific assignments to meet customer needs; and determines alternate plans in the threat of service shortfalls.
  • Provides an accurate flow of information between first shift, 2nd shift, and 3rd shift staff members; communicates with customers any conflicts or schedule changes which may arise which may affect West Side’s ability to fulfill customers’ expectations; and consults and communicates with Customer Service department any obligations which need to be met from all involved parties.
  • Identifies potential service problems and works to resolve them in a timely manner in order to effectively keep freight moving; and improves utilization through better load assignment, setting contingency plans, and understanding unique characteristics of individual customers and drivers.
  • Trains with other related departments as necessary according to company needs; participates in company wide training opportunities to improve self learning; and works to maintain mutual respect and professionalism with co-workers and subordinates to sustain a positive team environment.
  • Performs other related duties as requested.

 

Necessary Qualifications:  One year dispatch experience or trucking industry knowledge required.  Operations in transportation, computer systems, satellite systems and innovative software experience all beneficial. Problem solving and communications skills desirable.

Physical Qualifications:  Long periods of sitting and use of telephone and satellite systems required.