Position Title:  Auto Specialist

Position Reports to:  Operations Manager

Position Summary:  Under general supervision, works closely with managers, customers, drivers and co-workers to coordinate and ensure load commitments are being fulfilled; strives to maintain required customer scorecard metrics; builds valuable relationships with customers; advises team members and ensures that company productivity goals are met when possible and works to maintain mutual respect and professionalism with co-workers and subordinates to sustain a positive team environment.

Essential Functions:

  • Books and plans all automotive loads; ensure scorecard metrics are being met; when needed covers accounts for other customer service personnel; maintains professional relationships with all customers.
  • Works closely with managers, customers, drivers and co-workers to coordinate and ensure load commitments are being fulfilled; monitors load/driver movement; works closely with auto customers to ensure commitments are met.
  • Works with the Operations Manager and Director of Operations on building the auto accounts; assists with the bidding process for auto and ensures all documentation and information needed for billing is provided.
  • Strives to maintain and improve driver retention efforts at all times; expresses thorough communication to fleet team to clearly express customer and company expectations for each load.
  • Participates in company-wide training opportunities to improve self-learning; works to maintain mutual respect and professionalism with co-workers and subordinates to sustain a positive team environment.
  • Assists with sales projects involving transport customers and West Side; and serves as a contact person providing information as needed.
  • Performs other related duties as requested.

Necessary Qualifications:  One year of related experience required.  Experience in transportation preferred; experience with computer systems, satellite systems and innovative software experience all beneficial. Problem solving and communication skills desirable.

Physical Qualifications:  Ability to lift up to 20 lbs.  Long periods of sitting and use of telephone and satellite systems required.