AUTO SPECIALIST

Position Title:  Auto Specialist

Position Reports to:  Operations Manager

Position Location: Glenwood, IL

Position Summary: Under general supervision, works closely with managers, customers, drivers and co-workers to coordinate and ensure load commitments are being fulfilled; strives to maintain required customer scorecard metrics; builds valuable relationships with customers; advises team members and ensures that company productivity goals are met when possible and works to maintain mutual respect and professionalism with co-workers and subordinates to sustain a positive team environment.

Essential Functions:

• Books and plans all automotive loads; ensure scorecard metrics are being met; when needed covers accounts for other customer service personnel; maintains professional relationships with all customers.

• Works closely with managers, customers, drivers and co-workers to coordinate and ensure load commitments are being fulfilled; monitors load/driver movement; works closely with auto customers to ensure commitments are met.

• Works with the Operations Manager and Director of Operations on building the auto accounts; assists with the bidding process for auto and ensures all documentation and information needed for billing is provided.

• Strives to maintain and improve driver retention efforts at all times; expresses thorough communication to fleet team to clearly express customer and company expectations for each load.

• Participates in companywide training opportunities to improve self-learning; works to maintain mutual respect and professionalism with co-workers and subordinates to sustain a positive team environment.

• Assists with sales projects involving transport customers and West Side; and serves as a contact person providing information as needed.

• Performs other related duties as requested.

Necessary Qualifications:  One year of related experience required.  Experience in transportation preferred; experience with computer systems, satellite systems and innovative software experience all beneficial. Problem solving and communication skills desirable.

Physical Qualifications:  Ability to lift up to 20 lbs.  Long periods of sitting and use of telephone and satellite systems required.

UPLOAD YOUR RESUME

We are waiting to hear from you.

Upload Resume